Terms & Conditions

Terms & Conditions

TERMS OF USE

Accesses to and use of the Perfect Hearing’s Portal or perfecthearing.my and the products

and services available through this Website are subject to the following Terms of Use. The

words ‘we’, ‘us’, ‘PerfectHearing’, ‘perfecthearing.my’, mean Perfect ENT Hearing and

Speech Centre Sdn Bhd. The term ‘you’, ‘your’ and ‘PHM’ refer to Members.

ACKNOWLEDGEMENT & ACCEPTANCE OF TERMS OF USE

These terms of use currently apply but may be amended or edited from time to time. Please

read these terms of use carefully before you use this Website. By using this Website, you

expressly agree to be bound by these terms as they now are or as amended or edited from

time to time and acknowledge that you have read, understood and accepted them. However,

if after having read these terms of use and you do not agree with them you must

discontinue your use of this site.

GOVERNING LAW

All matters and issues relating to the use or interpretation of these terms of use shall be

governed by Malaysian laws for Malaysian citizens and / or permanent residents. All matters

and issues relating to the use or interpretation of these terms of use shall be governed by

Malaysia laws for Malaysia citizens and / or permanent residents.

INTENDED USE

This site is a business and commercial site, and therefore is not intended for persons under

the age of 18. If you are under 18, you should speak to your parents, your guardian, or a

responsible adult and obtain their permission to use this site.

DISCLAIMER AND LIMITATION OF LIABILITY

The information, materials and services contained on this site are provided to you on an “as

is”, and “as available” basis. We do not warrant or guarantee the accuracy or completeness

of this information, statements, contents or materials, and expressly disclaim any liability for

any errors, omissions and/or inaccuracies in this information, statements, contents and

materials. Perfect Hearing’s Portal and perfecthearing.my shall endeavour its best but is not

obliged to correct any inaccuracies, errors, omissions or typographical errors in the

information posted to this Website, and such information including information on pricing

and availability of goods may be changed, amended or updated without notice.To the maximum extent permitted by law, unless otherwise specified, we disclaim all

representations and warranties of any kind, whether express, implied or statutory. In

addition, we do not warrant, guarantee or make any representation regarding the security

of accounts, or that this site is free form destructive material, including but not limited to

computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or

make any representations that access to this site will be fully accessible at all times,

uninterrupted, or error-free.

To the maximum extent permitted by law, we disclaim liability for any damages including,

without limitation, direct or indirect, special, incidental, compensatory, exemplary or

consequential damages, losses or expenses, including without limitation lost or misdirected

orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data,

however caused and under any theory of liability arising out of or in connection with:

• Use of this site, or inability to see this site by any party; or

• Any failure or performance, error, omission, interruption, defect, delay in operation or

transmission; or

• Line or system failure or the introduction of a computer virus, or other technical

sabotage, even if we or our employees or representatives are advised of the

possibility or likelihood of such damages, losses or expenses.

In the event that any provision(s) contained in these Terms of Use is held to be invalid or

unenforceable for any reason, such invalidity or unenforceability shall not affect the

remainder of the terms which shall be construed and enforced as if the invalid or

unenforceable term(s) or provision(s) had never existed. Perfect Hearing’s failure to insist

upon or enforce strict performance of any term(s) or provision(s) contained herein shall not

be construed as a waiver of any terms, provision or right.

INTELLECTUAL PROPERTY

Unless otherwise indicated, all Website design, text and graphics is Copyright 2025 Perfect

Hearing.

All Rights reserved. Except as stated herein, none of the material may be copied,

downloaded, displayed, posted, transmitted used or reproduced in whole or part in any

form or by any means for any purposes unless such use is permitted by Perfect Hearing.

TRADEMARKS

All tradenames domain names, brand names, trade symbols, logos, slogans, trademarks or

services marks consisting of the name Perfect Hearing and whether followed with an asterisk

(*) or TM are trademarks or proprietary interests of Perfect ENT Hearing and Speech CentreSdn Bhd, Malaysia. There are other trade names, brand names, trade symbols, logos,

slogans, trademarks, service marks, brand names, company names, logos, slogan,

trademarks or service marks indicated on this website that are the property of their

respective owners.

LINKS

This Website may contain numerous links to other Internet Sites including, without

limitation, i.e. other affiliation sites and sites that may provide advice or other goods and

services which are operated by third party vendors. The provision of the link does not mean

that we endorse or accept any responsibility for the content, use, or products and services

made available through the associated Websites. By utilising these links, you acknowledged

and agreed that we are not responsible for the actions, contents, accuracy, privacy, policies,

opinions expressed, services provided, goods sold, or other links provided by these sites. You

further acknowledged and agreed that we are not responsible either directly or indirectly for

any damage or loss caused by use of or reliance on linked sites. Should you have any

questions regarding these sites, you should address them directly with the relevant site

administrator.

DISPUTE RESOLUTION

Any dispute arising in connection with these Terms of Use or in connection with the use of

the perfecthearing.my website which cannot be resolved by good faith negotiations shall be

referred to mediation or to arbitration.

NO UNLAWFUL OR PROHIBITED USE

As condition of your use of this Website, you will comply with all applicable laws, statutes,

ordinance and regulations regarding your use of our service and any related activities. In

addition, you warrant that you will not use this Website for any purposes that is unlawful or

prohibited in law or by these terms, conditions and notices. You agree:

• Not to upload, post, email or otherwise transmit any content that is unlawful, harmful,

threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous,

invasive to another’s’ privacy, hateful, or racially, ethnically or otherwise

objectionable.

• Not to upload, post, email or otherwise transmit any material that contains software

viruses or any other computer code, file or programs designed to interrupt, destroy

or limit the functionality of any computer software or hardware or

telecommunications equipment.

• Not to collect or store personal data about other users.• Not to interfere with or disrupt the service or services or networks connected to the

service, or disobey any requirements, procedures, policies or regulations of the

networks connected to the service.

SUBMISSIONS

Any material, information or ideas you transmit or post on this Site by any means will be

treated as non-confidential and non-proprietary, and may be disseminated or used by

Perfect Hearing or its related and affiliated companies for any purposes whatsoever,

including, but not limited to, reproduction, transmission, publication, broadcast, posting,

developing, manufacturing and marketing products. Notwithstanding the foregoing, all

personal data provided to Perfect Hearing will be handled in accordance with Perfect

Hearing Privacy Policy. Perfect Hearing has no responsibility to respond to messages posted

at this site.

SECURITY

We understand that shopping on the Internet security is of paramount importance to you.

We guarantee that all reasonable precautions to protect your transactions via Perfect

Hearing Member’s Portal or perfecthearing.my have been taken so that you can have as safe

and secure a shopping experience as can be reasonably provided.

When you place orders on Perfect Hearing Member’s Portal or perfecthearing.my, your

transactions are encrypted using Secure Sockets Layer (SSL) encryption technology.

Encryption scrambles the information transmitted across the Internet, including names and

address. SSL also verifies the identity of the server and confirms that the original message

arrives safely at its destination.

TERMS AND CONDITIONS OF SALE

The sale of the goods under this Purchase Contract is conducted by PERFECT ENT HEARING

AND SPEECH CENTRE SDN BHD. (hereinafter known as “Perfect Hearing Member’s

Portal”, “perfecthearing.my”, “PerfectHearing”, “we”, “us” or “our”) with registered office

at No. 5, (Ground Floor), Pusat Perniagaan Jubli, 20, Jalan Singa J 20/J, Seksyen 20, 40300

Shah Alam, Selangor Malaysia.

Each order placed with us by means of the internet via Perfect Hearing Member’s Portal or

perfecthearing.my shall be governed by these Terms and Conditions of Sale (“Conditions”).

They shall apply to the exclusion of all other conditions. By placing an order with us, Perfect

Hearing Member’s Portal or perfecthearing.my, you acknowledge that you have read,

understood and accepted, without reserve, to be bound by these Conditions which shallapply to all items advertised on the website at Perfect Hearing Member’s Portal or

perfecthearing.my (the “Website”). Please read these Conditions carefully. You should print

a copy of these Conditions for future reference. If you do not accept them, you will not be

able to place order from the Website. We reserve the right, at any time, to modify these

Conditions by posting a new dated version on this website. By placing an order after we have

posted a new version of its Conditions, you agree to be bound by that updated version.

You warrant and represent that: You are legally capable of entering into binding agreements;

and you are 18 years of age and above.

No minimum value of order is required to proceed with placing the order. There will be a

shipping fee charged based on the weight of item(s) you ordered as well as the shipping

method and destination of your order.

All orders are subject to availability of stock. We reserve the right to refuse/cancel orders

whether in whole or in part at any time after receiving/acknowledging your order by

notifying you via your registered email, address or mobile number and we shall have no

further liability to you. Bulk orders from the trade or consumer groups will not be accepted.

Title in the products passes to you on clearance of the payment to us. The risk in the

products/s passes to you on the delivery of the products to you.

PRE-ORDER

No cancellation or refund once you have made a pre-order. If we are unable to ship your

order within 180 days of your per-order being placed, we shall issue you a refund and your

pre-order will be cancelled.

Due to variances in the manufacturing processes, the final products shipped to you may vary

from the image published. PerfectHearing disclaims any warranties, express or implied, with

respect to the prototype product displayed by PerfectHearing whether before or after you

have placed the pre-order.

PRICE

The items indicated as for sale in this Website are available for sale at the prevailing

Malaysian Ringgit prices indicated on the website. We reserve the right to change prices for

products displayed at/on the Website at any time, and to correct pricing errors that may

inadvertently occur, without prior notice. Products are subject to availability and prevailing

market conditions. In the event of non-availability of any products, this will be stated on the

website or you will be informed accordingly.METHOD OF PAYMENT

Payments may be made by credit cards: Visa or MasterCard, Debit Cards with Visa or

MasterCard logo or Online Banking. These payment methods may also be subject to the

following terms:

Credit Card

We accept all Visa and MasterCards Credit Cards and is 3D Secure enabled (verified by Visa

and secured by MasterCard). All credit card information is protected by industry leading

encryption standards.

Debit Cards

We accept payment via Debit Cards with Visa or MasterCard logo. shall be protected by industry leading encryption standards.

All debit card numbers

Online Banking

By choosing this payment method, you shall transfer the amount of the total purchase price

for the Goods purchased by you to our account (including any applicable taxes, fees and

shipping costs). The transaction must be payable in Ringgit Malaysia. Perfect Hearing, in its

sole discretion, may refuse this payment option service to anyone or any customer without

notice for any reason at any time.

We will not dispatch your order until we have received cleared funds from your account. If

we are unable to charge your payment card we will notify you via email.

We reserve the right to terminate our agreement with you and any order placed by you,

without any liability to any person, if we are refused authority for payment or reasonably

believe that payment will be refused at any stage, if the order placed or if you breach any of

the terms of this agreement or applicable laws.

DELIVERY

Delivery will be made to the address specified by you when you register on the Website,

provided the address is within West Malaysia and East Malaysia. We do not deliver to P.O.

Box, supermarket or hypermarket. You have the ability to change this address through the

“edit profile” feature and during the confirmation stage at the checkout. It is your

responsibility to ensure you are available to receive the delivery.When an order is accepted, we will do our utmost to ensure your order is dispatched within

THIRTY (30) working days of placing the order subject to availability of stock and receipt of

clear funds, however Perfect Hearing cannot be held liable for any failure or late deliveries

for any reason; any damage or loss due to unloading or packaging; or damage to property

caused upon entering premises to deliver the products. We will, however, work with our

appointed courier service and yourself to ensure a smooth delivery.

EXPORTING & IMPORTING

The Perfect Hearing rules of conduct are established to uphold essential standards of

behaviour to support and preserve the benefits of the Perfect Hearing Networking Programe

equitably for all PHM.

Why is exporting & importing or selling of Perfect Hearing products from Malaysia to any

other country or vice versa prohibited? The prohibition is essential for the following reasons:

• To provide a fair business opportunity for all Perfect Hearing PHM and to uphold fair

trade in the business

• To protect the PerfectHearing business and reputation

• Restriction by the regulations on packaging, labelling, ingredient content and

formulation

• Customs and excise duties and other related laws

• Product liability

• Tradename and trademark protection

• The requirement for product registration to legally retail the product in the country

• Literature content or language requirements.

RETURN, EXCHANGE & REFUND POLICY

All goods sold are not returnable, exchangeable and non-refundable unless otherwise stated

below:

• If the wrong product which is different from the Order is delivered; or

• If the product is out of date or expired; or

• If the product which was ordered and invoiced is not included in the delivery, we shall

replace the product

Please notify us by contacting us or emailing us within seven (7) days upon receiving the

products. Upon receiving the request, we will direct the customer of the procedures in

respect of products and exchange.

REFUNDSGoods are considered delivered in good and working condition upon signing off by the

Customer or Customer’s representative. Any damage after which will be under the full

responsibility of the customer and this includes Customer or Customer’s representative’s

instruction of leaving the goods outside the premises, passing goods to the neighbour etc.

Goods will remain sealed and packed in good condition during delivery. Do not receive it if

the seal if broken.

Refund will be processed in the event of the following exceptional circumstances:

• Failed Delivery

• If the courier is not able to deliver the products to you at the address you

have specified for any reason(s) whatsoever, we will attempt to notify you

while the parcel will be kept at the warehouse of Perfect Hearing or Courier

company at your own risk until being claimed by you.

• Any additional shipping charges shall be borne by you.

• Unavailability of Goods

• If the products are not available for any reason whatsoever after we have

accepted your order, we will inform you accordingly. Any amount that has

been paid will be refunded.

• If a Customer is charged more than the value of a product as displayed on the site

when the Customer makes the Order, we shall refund to the Customer the

difference.

Amount to be refunded will be nett of whatever shipping charges, transaction fees (if any),

and incidental cost and expenses incurred (if any).

All refunds will be made via the same mode of payment within 6 months and depending on

the appointed bank refund policy in which your receipt of the refund will depend on the

period of time your financial institution takes to finalise the refund.

We shall not be liable with respect to any loss, damage, cost or expense that you or any

person may incur as a result of any delay in your financial institution processing of the said

refund.

In some rare cases, there may be minor differences or defects on the product packaging. In

the case where the differences or defect does not affect product usage, there will be no

refund or exchange of products.

AMENDMENT OF ORDERS & CANCELLATION

Orders on the website are final and cannot be cancelled.REGISTRATION OBLIGATION

You shall:

• Provide true, accurate, current and complete information about yourself as prompted

by the Registration form.

• Maintain and promptly update the Registration data to keep it true, accurate, current

& complete.

All Members must use a confidential password in order to logon to the password protected

areas of this Website. You shall maintain the confidentiality of your password. You shall

immediately notify Perfect Hearing of any unauthorised use of these Identifiers, or any other

breach of security. You are fully responsible for all activities that occur under these

Identifiers. Perfect Hearing is not responsible for any misuse of your account by someone

who uses your Identifiers.

TERMINATION

You agree that Perfect Hearing, in its sole discretion, may terminate your password, account

(or any other part thereof) or use of the service, and remove and discard any content within,

for any reason, including, without limitation, for lack of use or if Perfect Hearing believes

that you have violated or acted inconsistently with the letter or spirit of the Terms of Use.

SURVEY AND QUESTIONNAIRES

Perfect Hearing Member’s Portal or perfecthearing.my may contain several optional surveys

and questionnaires throughout the site asking for information. We use the information you

provide to help customise your shopping experience, showing you the content, we believe

you might be interested in, in order of your reference, as well as to provide advice and

purchase recommendations.

SPECIAL OFFERS OR PROMOTIONS

From time to time, and, at our complete discretion, purchases of goods may be subject to

special offers or promotion subject to respective terms and condition. You are required to

key in the respective Promotion Codes issued by Perfect Hearing to enjoy such special offers.

GENERAL

Applicable laws require that certain communications should be in writing. You agree that we

may communicate with you by email, text message, by posting notices on the website or by

writing to you at your postal address and accept (without affecting your statutory rights)that such communications comply with any legal requirements for any communications to

be in writing.

This agreement and all matters in connection therewith shall be governed by Malaysian law

and the parties submit to the exclusive jurisdiction of the Malaysian courts. We have the

right to amend these conditions from time to time. You will be subject to the terms and

conditions in force at the time that you place on order, unless any change to such terms and

conditions is required by law or government authority.

You may write to us at enquiry@perfecthearing.my or talk to our Customer Service team via

WhatsApp: +6011 6515 5942 (Operating Hour: 09:00 am to 05:00 pm, Monday to

Friday). We will respond to you within TEN (10) working days upon receiving your email.

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